Dear Customers

In order to ensure customer satisfaction, which is one of the cornerstones of our brand, we have created a fair and transparent Refund and Return Policy so that you can shop with confidence when you purchase our personal care and cosmetics products. This policy explains what to do if you have any problems with products you have purchased.

Right of Return

You can return your purchases within 14 days from the date of delivery. The products to be returned must be unused, in their original packaging and with their labels. For hygienic reasons, unfortunately, opened or used personal care and cosmetic products cannot be returned.

Return Process

Please follow the steps below to initiate a return:

  1. Contact our customer service for the products you want to return.
  2. Fill out a return form stating the reason for your return.
  3. Send the products back to us with the original packaging and all accessories.
  4. Once we receive your return package, we will check the condition of the products.
  5. After confirming that the products comply with the return conditions, your return will be processed.

Reimbursement

Upon approval of your return, your payment will be refunded to your original payment method within 10 business days. For credit card payments, it may take longer for the refund to be reflected in your account, depending on the processing time of your bank.

Damaged or Wrong Products

If the product you have received is damaged or if you have been sent the wrong product, please notify our customer service within 48 hours from the date of receipt. In this case, we will replace or refund the product free of charge.

Return Shipping Fee

Return shipping costs are the responsibility of the customer, except in cases where the product is damaged or sent incorrectly. However, in the interest of customer satisfaction, we may cover the cost of return shipping under certain promotions and special circumstances. Such promotions and special events will be announced on our website and social media accounts.

Final Notes

Customer satisfaction is very important to us. If you have any questions about your purchase or the return process, please feel free to contact our customer service. We are happy to help you.

While creating our return and refund policy, we aimed to protect the rights of our valued customers and keep your shopping experience at the highest level. This policy is designed to provide you with a safe and satisfied shopping experience. Your feedback helps us to continuously improve our services and policies.

Thank you for your trust in us and we wish you a pleasant shopping experience.